What are the known limitations of the Stripe integration?

  • When sending Stripe data to ChartMogul, we strongly recommend setting your churn recognition setting in ChartMogul to When a subscription is marked as canceled in the billing system. This allows us to properly set the churn date that the billing system provides. This is a global setting and will affect all data sources.

  • Any payments not tied to an invoice are not synced to ChartMogul.

  • We do not support credit notes at this time.

  • At this time open invoices are treated as MRR.

  • We don't currently support partial payments or partial refunds.

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