What are the known limitations of the Memberful integration?

Limitations of the Memberful API restrict the integraiton in the known following ways:

• The Memberful user interface allows users to delete subscriptions, which removes the subscription from history in the API as well. It effectively orphans orders and makes them appear as one time transactions. When a member churns, it's best to either move them to a free plan or "disable auto-renew".

• The Memberful API does not break out fee amounts, thus the data sent to ChartMogul doesn't break it out either.

• The Memberful API does break out tax amounts but provides no indication as to if the tax is exclusive or inclusive. For now, the data sent to ChartMogul assumes all taxes to be exclusive.

• Group subscriptions supported on the Memberful Premium plan are not currently supported.

• We do our best to handle member upgrades, however the Memberful API doesn't indicate which plan group setting you use (currently or in the past). This may cause discrepencies in MRR for prorated invoices until the full renewal happens.

When sending Memberful data to ChartMogul, we strongly recommend setting your churn recognition setting in ChartMogul to When the subscription ends in your billing system (default). This allows us to properly set the churn date that the billing system provides. This is a global setting and will affect all data sources.