Xero does not have the concept of subscriptions. By following the suggestions in the previous FAQ questions the integration can be mostly automated - though from time to time there may be transactions that require manual entry. That said, the integration will likely never be 100% automated like our integrations are to other subscription based billing platforms. Because Xero does not have the concept of subscriptions, when a customer churns it requires the user to enter the cancellation of the subscription in SaaSync. It is also possible to leverage the auto-cancellation feature in ChartMogul - though that feature does have some drawbacks.
When sending Xero data to ChartMogul, we strongly recommend setting your churn recognition setting in ChartMogul to Always recognize cancellations as churn at the time of cancellation. This allows us to properly set the churn date that the billing system provides. This is a global setting and will affect all data sources.
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