For performance reasons and to reduce API rate limit exceptions, we may cache some data for up to one hour at which time the cache is cleared. We also may log error responses from the source / destination systems for up to 14 days and log an audit trail of actions performed for up to 60 days.
We store Customer Data from your initial sync from the source system for 72 hours from the date the sync finishes, should a re-sync be required from your source system. The data is then automatically deleted. We also store a limited random sampling of anonymized customer transactions for the purpose of ensuring product quality. Specifically, we test changes to our code base for regressions in your data prior to making large code changes that might adversely impact your integration.
QuickBooks Online & Xero
Due to the nature of how our integrations with QuickBooks Online and Xero function, SaaSync stores the full set of data for Invoices, Credit Notes/Memos, and Sales Receipts/Receive Money Transactions (if enabled). SaaSync also stores a limited set of data for Customers and Products for identification and classification purposes in our application. If you delete the connection from SaaSync, all of the data is removed immediately though it may be retained in encrypted backups for a period of 30 days.