Please visit our Security documentation for a more complete understanding of our data security practices.
For performance reasons and to reduce API rate limit exceptions, we may cache some data for up to one hour at which time the cache is cleared. We also may log error responses from the source / destination systems for up to 14 days and log an audit trail of actions performed for up to 60 days. For systems that enable webhooks, we retain a history of webhooks received for 30 days.
QuickBooks Online & Xero
Due to the nature of how our integrations with QuickBooks Online and Xero function, SaaSync stores the full set of data for Invoices, Credit Notes/Memos, and Sales Receipts/Receive Money Transactions (if enabled). SaaSync also stores a limited set of data for Customers and Products for identification and classification purposes in our application. If you delete the connection from SaaSync, all of the data is removed immediately though it may be retained in encrypted backups for a period of 30 days.
Due to API design limitations including very restrictive rate limits, we do store a history of all webhooks indefinitely for the Paddle integration. Upon deleting your account or the Paddle connection, the webhooks are deleted immediately though they may be retained in encrypted backups for a period of 30 days.
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